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Kloud 9 Full Spectrum THC (1.2g) Vape Cartridge

Kloud 9 Full Spectrum THC (1.2g) Vape Cartridge

Original price was: $25.Current price is: $10.

Kloud 9 Full Spectrum THC Vape Cartridge

“worth it! best option for a great discreet buzz” –coaks

“Amazing quality, terpenes, pull, and high. ..deliver a pleasant and long-lasting, strain specific high. 10/10 would reccomend. Ordering more as I type this.”  –sxmcg

Earn up to 10 Points.

Kloud 9 Full Spectrum THC Vape Cartridge

Full spectrum

Kloud9 Extracts has set out to bring you a full vape experience. All aspects have been carefully chosen so that you, the consumer can feel happy from start to finish. Their cartridges are sourced from AVD710, a leader in producing cartridges specifically designed for cannabis, and one of the very few who have passed testing for heavy metals. There is no better or safer cartridge on the market. Which leads us to our full spectrum oil. Produced on-site in small batches, our proprietary blend of oil and locally sourced terpenes creates a smooth inhale on every draw leaving the consumer purely elevated. After all, doesn’t everyone want to be on Kloud 9?

Ever wondered why there is an air bubble in your cartridge? When cartridges are filled the oil is at a warmer temperature. As it settles, it saturates the coil, some carts more than others as temperature isn’t always exact. This process can sometimes leave an air bubble. This is necessary for shipping of the cartridge. Rest assured it has the same amount of oil in every cartridge.

We recommend using the AVEO Pulse 510 battery with these cartridges.

Our blends do not contain any Vitamin E, Acetate, PG, VG, PEG, MCT, Coconut oil, or any other harmful ingredients.

2022 SHIPPING FEES 

Shipping fees is charged depending on your order value as follows:

* Order total less points and coupons but before shipping fee:

    • $20 for orders under $150. Ships via Canada Post.
    • $0 for orders between $150 – $249. Ships via Canada Post.
    • $29 upgrade to Purolator shipping option is available for orders under $250. No Purolator shipping is available to PO Box, Community mailbox and Flex addresses.
    • $0 for orders over $250. shipS via Purolator (except PO Box, Community mailbox and Flex adresses. These addresses will ship via Canada Post).

SHIPPING OPTIONS

Orders under $250 * Order total, after discounts but before shipping fee.

CANADA POST, SIGNATURE REQUIRED – default
CANADA POST, SIGNATURE NOT REQUIRED – must be requested
PUROLATOR, SIGNATURE REQUIRED – $29 shipping fee
PUROLATOR, SIGNATURE NOT REQUIRED – must be requested, $29 shipping fee
PUROLATOR, HFPU (Hold for Pick Up) – must be requested, $29 shipping fee

Orders over $250

PUROLATOR, SIGNATURE REQUIRED – default
PUROLATOR, SIGNATURE NOT REQUIRED – must be requested
PUROLATOR, HFPU (Hold for Pick Up) – must be requested

* PO Box, community mailbox and Flex Addresses are the property of Canada Post so if your shipping address is one of these, it can only be shipped via Canada Post.

IF SHIPPING TO A HOUSE:

As a default, our parcels require a SIGNATURE upon delivery. If you are not home, the delivery company will try again the following day. In case that doesn’t succeed, you will need to pick it up at the nearest depot provided by the carrier.

For convenience, you may request shipping with NO SIGNATURE at the checkout process. However, we consider your tracking status “Delivered” as proof of delivery, whether you actually received your package or not. There will be NO REFUNDS–we are not responsible for any packages that go missing.

If you know you won’t be home to receive your package or if your neighborhood has parcel theft problems, we suggest you get:

Canada Post – Flex Address. Your package will ship to your Flex Address at the nearest Post Office.
Purolator – Hold for Pick Up. Your package will ship to the nearest Purolator depot.
IF SHIPPING TO AN APARTMENT OR CONDO:

By default, our packages require a signature upon delivery. We highly recommend that your concierge sign off on your package. In case there is no concierge, you will need to share with us your buzzer code. If you are not home, they will try the following day. If this also doesn’t succeed, you’ll need to pick it up at the nearest pick-up depot.

You can also have it shipped to the closest shipping office and held for pick-up.

IF SHIPPING TO A PO BOX, community mailbox or FLEX ADDRESS:

Your package will be sent via Canada Post as they are the only postal carriers that have access to PO Boxes, community mailboxes and Flex Address boxes.

 

TRACKING NUMBER

When our team packs your order, you will receive a tracking number from us by email. If you didn’t get your tracking number, please check your spam folder to see if it ended up there. If you still can’t find it, please contact us at Live Chat or by email at highgradeaid (at) gmail (dot) com.

As dropoffs happen near the end of the day, please wait until 8 PM EST (5 PM PST) to see updates to your tracking info. If you do not see any movement, please contact Customer Service to follow up.


SHIPPING LOCATIONS

We ship to any Canadian address that is serviced by Canada Post and Purolator. No international deliveries.

SHIPPING CUT-OFF TIMES

SAME DAY SHIPPING:

    • Canada Post Cut-off Time: 10AM Pacific Time weekdays.
    • Purolator Cut-off Time: 12PM Pacific Time weekdays.

If your payment is time-stamped before the cut-off times, your order will ship out on the same day (unless fulfillment is delayed due to changes to your order or other issues). We will do our best to ship out after cut-off time but cannot guarantee same day shipping. Our shipping partners do not ship on weekends and national holidays so please plan to secure your order earliest possible.

SHIPPING DELIVERY TIMES

    • Canada Post Delivery timeframe: 3 – 10 business days. As a general guideline, local (we ship out of BC) is 1 – 2 business day, to major centres 1 – 5 business days, and rural locations 3 – 10 business days. 
    • Purolator Delivery timeframe: 1 – 3 business days.

DELIVERY SERVICE ALERT LINKS:

Is your package delayed? Check Canada Post and Purolator for any delivery service alerts:

SHIPPING DURING COVID

Canada Post – Expected delivery range 3 – 7 business days, with most parcels delivered within 15 business days.

Please note that we are NOT responsible for lost or missing package if your tracking information shows that it has been successfully delivered. Please review our Refund/Exchange Policy. In order to minimize your risk of package loss or theft, either ship with Flex Address or monitor your tracking number closely and retrieve your package immediately once delivered. Check Canada Post’s service alerts for any COVID-19 delays.

Purolator – There may be a few days delay due to the pandemic. Purolator will release packages with verbal consent. If you need a package for the weekend, we recommend that you order on Tuesday or Wednesday.


*To protect your purchase and to expedite the resolution process, please video the complete unboxing of your package, from opening your package and laying out all items within, just in case there are missing or incorrect products. We strive to minimize errors during order fulfillment but sometimes mistakes happen. Without the unboxing video, we cannot provide any resolution.*

DAMAGED, DEFECTIVE OR INCORRECT PRODUCT

If for any reason the products you have purchased from us are damaged, defective or incorrect, please provide a video to show the product is not working. Include in your video your order number, e.g. a handwritten note of the order number next to the product) and contact us within seven days of receipt of delivery to resolve this problem. Please do not continue to consume the product as we may request you to return the product to us for our review. No refunds/exchange for product if it was damaged or compromised due to customer taking it apart. Resolutions may include store credit, reward points, or reshipment. We want to make it right for you!

If a product has arrived “dead on arrival” (DOA) or has a broken seal you have 48 hours upon receiving the package to notify us. Again, please document via video to provide for our review.

MISSING PRODUCT

If you are missing any product, please provide the video as proof that the product was missing at the time of unboxing (video of the complete unboxing from opening the package to taking out each item and checking them), within 48 hours of receipt. Without the unboxing video, we cannot provide any resolution.

If you are short flowers (or mushrooms, concentrates, etc), please video or photograph the UNOPENED product on your scale so we can see how much you are short. We strive to minimize errors during order fulfillment but sometimes mistakes happen. We will either provide you with a refund via store credit coupon for the missing portion or ship you the missing portion if we still have it in stock.

TO DETERMINE WHAT THE WEIGHT OF YOUR FLOWERS/MUSHROOMS

1) Make sure your scale is calibrated for accuracy. To check, weigh a Loonie—it should be 6.27g.

2) Weigh your flowers/mushrooms in their original unopened package. Refer to the table below for reference on how much the packaging bag and boveda if any weighs. For example, 1 oz of flower in the packaging is 28g + 7.4g = 35.4g. If your flower package is less than 35.4g, please contact us for a speedy resolution.

ITEM WEIGHT
28g Packaging Bag 8.6 g
14g Packaging Bag 8.6 g
7g Packaging Bag 3.15 g
3.5 Packaging Bag 2.6 g
Boveda – One Pack 1.5 g – 2 g


If you received the wrong product (you ordered it but got something different), please document (e.g video and/or photograph the product to provide for our review. Include in your video/photo your order number, e.g. a handwritten note of the order number next to the product.) and contact us within seven days of receipt of delivery to resolve this problem. Resolutions may include store credit, reward points, or reshipment. We want to make it right for you!


UNWANTED PRODUCT

If you received the right product (you ordered it and got what you ordered) but decided that you no longer want it – unfortunately we do not accept returns for exchange or refund for the following reasons:

  1.  After shipping and handling by the end-user, the product quality is already compromised.
  2.  Due to the nature of the products, returning products (if they are not properly vacuum-sealed to eliminate cannabis smell) is very risky and subject to parcel seizures.


UNSATISFIED WITH PRODUCT BASED UPON SUBJECTIVE QUALITIES

No refunds on products based on subjective criteria such as taste, color, smell, potency, ash color etc., as these are based on individual experiences, preferences and/or tolerance levels. Unless the product is defective, all sales are final.


PRODUCT MEDICAL EFFICACY

We do not offer medical advice nor guarantee of efficacy of the products we sell. Results are subjective due to individual’s tolerance levels. These products are not intended to diagnose, treat, cure or prevent any medical ailments. Any information on our site is not intended to be substitute for medical advice or treatment and not intended to cover possible uses, directions, precautions or effects of products that we sell. Unless the product is defective, all sales are final.


PARCEL DID NOT ARRIVE

Resolution depends on the information on your tracking number and how it was shipped (with signature required or no signature required).

  • NO UPDATE/UNDELIVERABLE Once Canada Post/Purolator confirms that your order is undeliverable, we will either refund your order via store credit or reship your order if stock is available.
  • DELIVERED (but you did not receive)
    • Signature-Required Parcel – If your tracking number shows Delivered, but there is no signature, we will either refund your order via store credit or reship your order if stock is available. If there is a signature, we consider that as proof of delivery, whether you actually received the package or not. No refund.
    • No Signature Parcel – We consider ‘Delivered’ on your tracking information as proof of delivery, whether you actually received the package or not. No refund.

Sale and Promotions Policy

SALES DISCLAIMER

All sale offers are limited to in-stock products; no rain checks are available. The offer is not valid on prior purchases or future purchases after the sale has ended.

Promotions have no cash value. Refunds of any portion of the purchase will require equal forfeiture of offer or amount equal to offer. Other restrictions (such as limit per customer) may apply.

We reserve the the right to end or modify any promotion at any time, without notice.

Vape cartridge issues can arise for various reasons, and troubleshooting them can help you enjoy a smoother vaping experience. Here are the most common problems we encounter from High Grade Aid customer and potential solutions:

1. Drawing Oil Instead of Vapor (Oil is cold):

• Issue: The oil is thick and flows like cold honey.
• Solution: Try the hot water fix: put your vape cart in a Ziplock bag. Ensure to squeeze out as much air as possible. Soak the Ziplock bag in a cup of the hottest tap water for about 15 minutes to warm the oil so it’s fluid. Then take it out and shake the cartridge vigorously for 30 seconds.

2. Clogged or Blocked Cartridge:

• Issue: Vapor flow is restricted or non-existent.
• Solution: Check for any clogs or blockages in the airflow channels. Clean the mouthpiece and airflow holes with a cotton swab or a small brush. If the issue persists, it may be that your oil is cold and thick.

3. Burnt Taste:

• Issue: The vapor has a burnt or unpleasant taste.
• Solution: Your vaporizer pen’s temperature is too high or your oil is too cold (or both!). Please prime your oil first and set the pen to the lowest temperature. If your pen doesn’t have another temperature, please use another vaporizer pen that has variable temperature settings.

4. Leaking Cartridge:

• Issue: Vape oil is leaking from the cartridge.
• Solution: Sometimes the manufacturer overfills the cartridge causing some to leak from the hardware. Clean the cartridge and ensure it is properly assembled and tightened. If the problem persists, check for any cracks or damage to the cartridge.

5. Battery Connection Issues:

• Issue: The cartridge is not making proper contact with the battery.
• Solution: Ensure both the cartridge and battery are clean and free from debris. Check the connection pins for any dirt or residue, and clean them with a cotton swab. The ring inside the connector is probably too recessed so that it does not connect with your battery correctly. Using one of those tiny screwdrivers (for fixing glasses) or paperclip, see if you can pry the metal ring out and try your battery again. Here’s a video to demonstrate how it’s done:


6. Cartridge Not Firing:

• Issue: The battery is not activating the cartridge.
• Solution: Check if the battery is turned on and charged. If using a button-operated battery, make sure you press the button while inhaling. If the problem persists, inspect the battery and cartridge connections for any damage.


7. Tip Falling Off:

• Issue: The mouth tip is loose and falling off.
• Solution: Clean the tip and hardware. Apply glue and bond the tip back on. Allow glue to dry and clean mouth piece before vaping.

The above solves 95% of the cartridge issues. Be sure to video you vaping after you try these fixes. Just in case they don’t work, you can send the video/photos to us so we can see and help you find a resolution.

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