*To protect your purchase and to expedite the resolution process, please video the complete unboxing of your package, from opening your package and laying out all items within, just in case there are missing or incorrect products. We strive to minimize errors during order fulfillment but sometimes mistakes happen. Without the unboxing video, we cannot provide any resolution.*
DAMAGED, DEFECTIVE OR INCORRECT PRODUCT
If for any reason the products you have purchased from us are damaged, defective or incorrect, please provide a video to show the product is not working. Include in your video your order number, e.g. a handwritten note of the order number next to the product) and contact us within seven days of receipt of delivery to resolve this problem. Please do not continue to consume the product as we may request you to return the product to us for our review. No refunds/exchange for product if it was damaged or compromised due to customer taking it apart. Resolutions may include store credit, reward points, or reshipment. We want to make it right for you!
If a product has arrived “dead on arrival” (DOA) or has a broken seal you have 48 hours upon receiving the package to notify us. Again, please document via video to provide for our review.
If you are missing any product, please provide the video as proof that the product was missing at the time of unboxing (video of the complete unboxing from opening the package to taking out each item and checking them), within 48 hours of receipt. Without the unboxing video, we cannot provide any resolution.
If you are short flowers (or mushrooms, concentrates, etc), please video or photograph the UNOPENED product on your scale so we can see how much you are short. We strive to minimize errors during order fulfillment but sometimes mistakes happen. We will either provide you with a refund via store credit coupon for the missing portion or ship you the missing portion if we still have it in stock.
TO DETERMINE WHAT THE WEIGHT OF YOUR FLOWERS/MUSHROOMS
1) Make sure your scale is calibrated for accuracy. To check, weigh a Loonie—it should be 6.27g.
2) Weigh your flowers/mushrooms in their original unopened package. Refer to the table below for reference on how much the packaging bag and boveda if any weighs. For example, 1 oz of flower in the packaging is 28g + 7.4g = 35.4g. If your flower package is less than 35.4g, please contact us for a speedy resolution.
|28g Packaging Bag
|14g Packaging Bag
|7g Packaging Bag
|3.5 Packaging Bag
|Boveda – One Pack
||1.5 g – 2 g
If you received the wrong product (you ordered it but got something different), please document (e.g video and/or photograph the product to provide for our review. Include in your video/photo your order number, e.g. a handwritten note of the order number next to the product.) and contact us within seven days of receipt of delivery to resolve this problem. Resolutions may include store credit, reward points, or reshipment. We want to make it right for you!
If you received the right product (you ordered it and got what you ordered) but decided that you no longer want it – unfortunately we do not accept returns for exchange or refund for the following reasons:
- After shipping and handling by the end-user, the product quality is already compromised.
- Due to the nature of the products, returning products (if they are not properly vacuum-sealed to eliminate cannabis smell) is very risky and subject to parcel seizures.
UNSATISFIED WITH PRODUCT BASED UPON SUBJECTIVE QUALITIES
No refunds on products based on subjective criteria such as taste, color, smell, potency, ash color etc., as these are based on individual experiences, preferences and/or tolerance levels. Unless the product is defective, all sales are final.
PRODUCT MEDICAL EFFICACY
We do not offer medical advice nor guarantee of efficacy of the products we sell. Results are subjective due to individual’s tolerance levels. These products are not intended to diagnose, treat, cure or prevent any medical ailments. Any information on our site is not intended to be substitute for medical advice or treatment and not intended to cover possible uses, directions, precautions or effects of products that we sell. Unless the product is defective, all sales are final.
PARCEL DID NOT ARRIVE
Resolution depends on the information on your tracking number and how it was shipped (with signature required or no signature required).
- NO UPDATE/UNDELIVERABLE Once Canada Post/Purolator confirms that your order is undeliverable, we will either refund your order via store credit or reship your order if stock is available.
- DELIVERED (but you did not receive)
- Signature-Required Parcel – If your tracking number shows Delivered, but there is no signature, we will either refund your order via store credit or reship your order if stock is available. If there is a signature, we consider that as proof of delivery, whether you actually received the package or not. No refund.
- No Signature Parcel – We consider ‘Delivered’ on your tracking information as proof of delivery, whether you actually received the package or not. No refund.
Sale and Promotions Policy
All sale offers are limited to in-stock products; no rain checks are available. The offer is not valid on prior purchases or future purchases after the sale has ended.
Promotions have no cash value. Refunds of any portion of the purchase will require equal forfeiture of offer or amount equal to offer. Other restrictions (such as limit per customer) may apply.
We reserve the the right to end or modify any promotion at any time, without notice.
jacques (verified owner) –
This New cartridge sucks it is leaking from the bottom where the threads get the old ones way better cartridge
mario (verified owner) –
Hello i just receive yesterday my Lilac Cookies from HVE , not the most potent but the taste is reall good , i recommend
koli (verified owner) –
I’ve tried Great White Shark, Lemon OG Cookie Haze, and Girl Scout Premium. Overall, it is a good-quality brand, but I believe it is a bit overpriced compared to other quality brands. Gives you a good buzz. The taste is not bad, but not good either.
mandragola (verified owner) –
Very satisfied with this vape. Nice high and quality product.
mario (verified owner) –
I just received my order yesterday, I tested the product Papaya Punch,i normally smoke HVE products , but i love too Viridesco Sea Warp and Papaya Punch is better than HVE, the taste of this strain is really good, I recommend
Sensi (verified owner) –
Would love to see some more Purple Punch and Stardawg. Of the later drops I’m really enjoying these.
The Macflurry is good one too very balanced hybrid with main notes of cream and vanilla. Purple Punch has a sour-ish yet subtle sweet taste of grape and berries, and Stardawg another nice hybrid with a tropical fruit and citrus profile.
Once again good quality and high with these live resin carts. They are all unique in taste and are a great alternative to flower while on the go.
zenmindstate (verified owner) –
As someone who uses carts more than flower I find myself always searching for the best quality/price and these were definitely an amazing choice. Sad to say they sold out quick so hopefully if you’re reading this you’ll have a chance try one too. My Platinum GSC cart was perfect for using all day/night. Thanks HGA keep up the killer deals. <3
Tricomber (verified owner) –
Wow, such a huge positive difference from distallite carts. This give a nice full high that hits hard but with the convenience of a cart. Enjoying the great white cart I ordered.
Sensi (verified owner) –
A steal at $40! The new hardware has a narrower airflow which gives more flavour but produces less clouds than the older ccell. Still hits nice and hard these are strong, a few big hits and you’re set.
rephased13 (verified owner) –
Packaging was damaged, and the rubbers that protect the tip and the base of the cart weren’t on properly, but I assumed it was just put together quickly. Tastes pretty good and hits nicely!
kris (verified owner) –
Very good got the great white shark will order again
killian (verified owner) –
NOT AS ADVERTISED
I ordered trainwreck and it came in a shitty ceramic cart that can’t be opened and has different airflow. I ordered it specifically for the ccell cart that they usually come in (which is even in the photos). Very dissapointed.
louis (verified owner) –
Recently tried different strains and this one is pretty potent and not to much tasty !! I prefer this one to Romulan!!
cecil (verified owner) –
Lee (verified owner) –
Great stuff. Best bang for buck cart on the go. Worth every penny.
mike (verified owner) –
Have the super lemon haze and it’s amazing! Great taste, potent buzz and perfect for throughout the day!
MOM_Reviewer (verified owner) –
Solid carts, I bought two: Scout master and Ice Cream. Taste is a bit similar but do seem to have different effects (ie sativa vs hybrid). The 1mL carts are huge and last a long time.
northernkanadian (verified owner) –
wow these sauce carts slap 4 pulls and you are in heaven really good vape i had rockstar tuna
robin (verified owner) –
An amazing product! Great taste, high… My new favorite!
Sqdcsuck (verified owner) –
Like i said before this is a very good product the taste and the buzz are excellent but the price is a bit expensive at $ 55 that would be perfect.
Sqdcsuck (verified owner) –
a very good product the taste and the buzz are excellent but the price is a bit expensive at $ 55 that would be perfect.
captain_morgan_13 (verified owner) –
Good flavor and high. Will get more if and when they go on sale.
mzt (verified owner) –
I am really enjoying the very good quality of these sauce carts. HVE has been in the business a long time and this product is a good demonstration of their high level of expertise.
jesse (verified owner) –
These are the single best HTFSE carts available on the market right now. The flavour, the high, and the selection are all top notch.