2025 SHIPPING FEES 

Shipping fees is charged depending on your order value as follows:

* Order total less points and coupons but before shipping fee:

    • >$20 for orders under $150. Ships via Canada Post.
    • $0 for orders between $150 – $249. Ships via Canada Post.
    • $29 upgrade to Purolator shipping option is available for orders under $250. No Purolator shipping to PO Box, Community mailbox and Flex addresses).
    • $0 for orders over $250. Ships via Purolator (except to PO Box, Community mailbox and Flex addresses. These addresses will ship via Canada Post).

SHIPPING OPTIONS

Orders under $250 * Order total, after discounts but before shipping fee.

CANADA POST, SIGNATURE REQUIRED – default
CANADA POST, SIGNATURE NOT REQUIRED – must be requested
PUROLATOR, SIGNATURE REQUIRED – $29 shipping fee
PUROLATOR, SIGNATURE NOT REQUIRED – must be requested, $29 shipping fee
PUROLATOR, HFPU (Hold for Pick Up) – must be requested, $29 shipping fee

Orders over $250

PUROLATOR, SIGNATURE REQUIRED – default
PUROLATOR, SIGNATURE NOT REQUIRED – must be requested
PUROLATOR, HFPU (Hold for Pick Up) – must be requested

* PO Box, community mailbox and Flex Addresses are the property of Canada Post so if your shipping address is one of these, it can only be shipped via Canada Post.

IF SHIPPING TO A HOUSE:

As a default, our parcels require a SIGNATURE upon delivery. If you are not home, the delivery company will try again the following day. In case that doesn’t succeed, you will need to pick it up at the nearest depot provided by the carrier.

For convenience, you may request shipping with NO SIGNATURE at the checkout process. We consider your tracking status “Delivered” as proof of delivery, whether you actually received your package or not. There will be NO REFUNDS–we are not responsible for any packages that go missing.

If you know you won’t be home to receive your package or if your neighborhood has parcel theft problems, we suggest you get:

Canada Post – Flex Address. Your package will ship to your Flex Address at the nearest Post Office.
Purolator – Hold for Pick Up. Your package will ship to the nearest Purolator depot.


IF SHIPPING TO AN APARTMENT OR CONDO:

By default, our packages require a signature upon delivery. We highly recommend that your concierge sign off on your package. In case there is no concierge, you will need to share with us your buzzer code. If you are not home, they will try the following day. If this also doesn’t succeed, you’ll need to pick it up at the nearest pick-up depot.

You can also have it shipped to the closest shipping office and held for pick-up.

IF SHIPPING TO A PO BOX, community mailbox or FLEX ADDRESS:

Your package will be sent via Canada Post as they are the only postal carriers that have access to PO Boxes, community mailboxes and Flex Address boxes.

 

TRACKING NUMBER

When our team packs your order, you will receive a tracking number from us by email. If you didn’t get your tracking number, please check your spam folder to see if it ended up there. 

You can also find your tracking number in your order  in your High Grade Aid My Account>Orders.

As drop offs happen near the end of the day, please wait until 8 PM EST (5 PM PST) to see updates to your tracking info. If you do not see any movement, please contact Customer Service to follow up.


SHIPPING LOCATIONS

We ship to any Canadian address that is serviced by Canada Post and Purolator. No international deliveries.

SHIPPING CUT-OFF TIME

Same day shipping is 12:00PM Pacific Time weekdays. 

If your payment is time-stamped before 12:00 PM PST, your order will ship out on the same day (unless fulfillment is delayed due to changes to your order or other issues). 

SHIPPING DELIVERY TIMES

    • Canada Post Delivery timeframe: 3 – 10 business days. As a general guideline, local (we ship out of BC) is 1 – 2 business day, to major centres 1 – 5 business days, and rural locations 3 – 10 business days.
    • Purolator Delivery timeframe: 1 – 3 business days.

PARCEL DID NOT ARRIVE

Resolution depends on the information on your tracking number and how it was shipped (with signature required or no signature required).

    • NO UPDATE/UNDELIVERABLE Once Canada Post/Purolator confirms that your order is undeliverable, we will either refund your order via store credit or reship your order if stock is available.
    • DELIVERED (but you did not receive)
      • Signature-Required Parcel – If your tracking number shows Delivered, but there is no signature, we will either refund your order via store credit or reship your order if stock is available. If there is a signature, we consider that as proof of delivery, whether you actually received the package or not. No refund.
      • No Signature Parcel – We consider ‘Delivered’ on your tracking information as proof of delivery, whether you actually received the package or not. No refund. 

    RESHIPMENT OF RETURNED PARCEL OR DELAYED PARCEL

    RETURNED PARCEL

    Reshipment of parcels that were returned to us due to incorrect address information or shipment not collected must be requested and will incur shipping fees (see SHIPPING FEES).

    If the parcel is not reshipped, a refund/store credit/points will be provided for the value of the order less the shipping cost regardless if you have paid the shipping fee or not. 

    DELAYED PARCEL DUE TO PROLONGED DISRUPTION 

    Reshipment of your order will be determined in a case by case basis.