***Purolator is currently experiencing service disruptions due to severe weather and a significant increase in volume from both seasonal shipping and Canada Post's labour disruption. The 1 - 3 day Delivery Guarantee is temporarily suspended. ***
***Due to Canada Post's labour disruption, all orders will ship via Purolator. If you have a PO Box or RPO Flex Address, please update your shipping to your residential address.***
Milky Way Extracts vape cartridges contain superior-grade distillate and strain-specific terpenes. These cartridges have a total cannabinoid profile above 95% and total THC content above 90%. The strain-specific terpenes used are organic and all-natural. Free from MCT, PG, PEG, or VG and lab tested every batch. Does not include a battery
Blue Dream, (HYBRID) a Sativa-dominant hybrid originating in California, has achieved legendary status among West Coast strains. Crossing a Blueberry Indica with the sativa Haze, Blue Dream balances full-body relaxation with gentle cerebral invigoration.
King Louis XIII (INDICA) might be most famous for making wigs on men de rigor for the French aristocracy, but in Southern California, the name will bring to mind a popular Indica-dominant strain. This strain announces itself as many people did in the 1600s: by its smell. The difference is this monarch’s odor is one that’s meant to be enjoyed; its dense nugs have an overwhelmingly piney smell with an earthy musk that will have you thinking of your last forest adventure. Bred in part from OG Kush, Louis XIII has a very similar spicy kush aroma. Good for insomnia, this strain often tests at over 20% THC.
Grandaddy Purple, (INDICA) famous indica cross between Purple Urkle and Big Bud. This California staple inherits a complex grape and berry aroma from its Purple Urkle parent, while Big Bud passes on its oversized, compact bud structure. GDP flowers bloom in shades of deep purple, a contrastive backdrop for its snow-like dusting of white crystal resin. Its potent effects are clearly detectable in both mind and body, delivering a fusion of cerebral euphoria and physical relaxation.
Jack Herrer, (SATIVA)Said to be a well-generated blend between the parent strains Shiva Skunk (indica), Northern Lights #5 (indica) and Haze (sativa), this 55% Sativa, 45% Indica is a well thought-out hybrid strain that offers perks on both sides of the spectrum, making Jack Herer simply brilliant for a wide range of individuals and uses.
Mango Kush (HYBRID) marijuana strain tastes similar to the actual mango fruit, with a distinct kush flavor and hints of pine on the exhale. Its buds are covered with orange pistils and are described as very dense. The plant has an average growth height of 4-5 feet. Flowering is 9-11 weeks and is a favorite with both indoor and outdoor growers. The buds have thick shiny trichomes which are evident when the bud is broken apart. The smell and taste are the same and are described as mango and banana. THC content has been measured up to 16% and CBD at 0.3%
Watermelon OG (Indica): Watermelon is an 80% Indica strain. It’s known for its relaxing effects and can be useful as a sleeping aid or appetite stimulant. As the name suggests, the strain has a distinct fruity watermelon flavor profile, reminiscent of grape with hashy undertones.
Wedding Cake (Hybrid): A cross between Girl Scout Cookies and Cherry Pie strains, Wedding Cake has a tangy, peppery, and sweet earth palette.
Banana Kush (Indica): This sweet, tropical Indica-dominant blend provides a mellow buzz alongside a relaxed sense of euphoria. Can be helpful when dealing with stress or depression, can help stimulate creative juice and can help you remain talkative in social settings.
Pina Colada (Sativa): Sativa-dominate Pina Colada tastes and smells just like the drink! Enjoy this relaxing yet uplifting sensation.
Gelato (Indica): This Indica-dominate strain gets its name from its fruity, dessert-like aroma. It is a potent deliverer of restfulness and euphoria, and is very physically relaxing. It has sweet, pungent, flowery scents that enhance creativity.
Mango Kush (Hybrid): The perfect flavour blend of fruity mango, potent kush, and hints of pine. Enjoy feeling happy, relaxed and stress-free with this strain.
Northern Lights (Indica): This famous strain has a pungently sweet, spicy aroma. Northern Lights’ psychoactive effects settle in firmly throughout the body, relaxing muscles and pacifying the mind in dreamy euphoria. Perfect as a pain reliever and sleep-aid this strain helps calm depression and stress.
Strawberry Lemonade (Sativa): The sweet, fruity lemonade flavor and aroma of this sativa-dominate strain will leave you happily content. It has a heady onset and complementary body effects.
Sunset Sherbet (Hybrid): A mix of the legendary Girl Scout Cookies and Pink Panties strain. This hybrid presents a complex aroma consisting of skunky citrus, sweet berry, and candy. It has a taste described as fruity yogurt and honey complimented with sweet, earthy undertones. Sherbet exhibits a powerful full-body effect elevated by a jolt of cerebral energy.
Super Lemon Haze (Sativa): A renowned cross of Lemon Skunk and Super Silver Haze, it is true to its name and produces a zesty, citrusy scent and a tart, sweet flavor. The effects are uniquely energetic and lively.
Strawberry Banana (Sativa): A perfect mix of the classic combo of strawberry and banana, this sweet, fruity strain tastes just like a smoothie. It produces happy, peaceful effects that sharpen creativity and sensory awareness.
Our blends do not contain any Vitamin E, Acetate, PG, VG, PEG, MCT, Coconut oil, or any other harmful ingredients.
Shipping fees is charged depending on your order value as follows:
* Order total less points and coupons but before shipping fee:
$20 for orders under $150. Ships via Canada Post.
$0 for orders between $150 – $249. Ships via Canada Post.
$29 upgrade to Purolator shipping option is available for orders under $250. No Purolator shipping is available to PO Box, Community mailbox and Flex addresses.
$0 for orders over $250. shipS via Purolator (except PO Box, Community mailbox and Flex adresses. These addresses will ship via Canada Post).
SHIPPING OPTIONS
Orders under $250 * Order total, after discounts but before shipping fee.
CANADA POST, SIGNATURE REQUIRED – default CANADA POST, SIGNATURE NOT REQUIRED – must be requested PUROLATOR, SIGNATURE REQUIRED – $29 shipping fee PUROLATOR, SIGNATURE NOT REQUIRED – must be requested, $29 shipping fee PUROLATOR, HFPU (Hold for Pick Up) – must be requested, $29 shipping fee
Orders over $250
PUROLATOR, SIGNATURE REQUIRED – default PUROLATOR, SIGNATURE NOT REQUIRED – must be requested PUROLATOR, HFPU (Hold for Pick Up) – must be requested
* PO Box, community mailbox and Flex Addresses are the property of Canada Post so if your shipping address is one of these, it can only be shipped via Canada Post.
IF SHIPPING TO A HOUSE:
As a default, our parcels require a SIGNATURE upon delivery. If you are not home, the delivery company will try again the following day. In case that doesn’t succeed, you will need to pick it up at the nearest depot provided by the carrier.
For convenience, you may request shipping with NO SIGNATURE at the checkout process. However, we consider your tracking status “Delivered” as proof of delivery, whether you actually received your package or not. There will be NO REFUNDS–we are not responsible for any packages that go missing.
If you know you won’t be home to receive your package or if your neighborhood has parcel theft problems, we suggest you get:
Canada Post – Flex Address. Your package will ship to your Flex Address at the nearest Post Office. Purolator – Hold for Pick Up. Your package will ship to the nearest Purolator depot. IF SHIPPING TO AN APARTMENT OR CONDO:
By default, our packages require a signature upon delivery. We highly recommend that your concierge sign off on your package. In case there is no concierge, you will need to share with us your buzzer code. If you are not home, they will try the following day. If this also doesn’t succeed, you’ll need to pick it up at the nearest pick-up depot.
You can also have it shipped to the closest shipping office and held for pick-up.
IF SHIPPING TO A PO BOX, community mailbox or FLEX ADDRESS:
Your package will be sent via Canada Post as they are the only postal carriers that have access to PO Boxes, community mailboxes and Flex Address boxes.
TRACKING NUMBER
When our team packs your order, you will receive a tracking number from us by email. If you didn’t get your tracking number, please check your spam folder to see if it ended up there. If you still can’t find it, please contact us at Live Chat or by email at highgradeaid (at) gmail (dot) com.
As dropoffs happen near the end of the day, please wait until 8 PM EST (5 PM PST) to see updates to your tracking info. If you do not see any movement, please contact Customer Service to follow up.
SHIPPING LOCATIONS
We ship to any Canadian address that is serviced by Canada Post and Purolator. No international deliveries.
SHIPPING CUT-OFF TIMES
SAME DAY SHIPPING:
Canada Post Cut-off Time: 10AM Pacific Time weekdays.
Purolator Cut-off Time: 12PM Pacific Time weekdays.
If your payment is time-stamped before the cut-off times, your order will ship out on the same day (unless fulfillment is delayed due to changes to your order or other issues). We will do our best to ship out after cut-off time but cannot guarantee same day shipping. Our shipping partners do not ship on weekends and national holidays so please plan to secure your order earliest possible.
SHIPPING DELIVERY TIMES
Canada Post Delivery timeframe: 3 – 10 business days. As a general guideline, local (we ship out of BC) is 1 – 2 business day, to major centres 1 – 5 business days, and rural locations 3 – 10 business days.
Purolator Delivery timeframe: 1 – 3 business days.
DELIVERY SERVICE ALERT LINKS:
Is your package delayed? Check Canada Post and Purolator for any delivery service alerts:
Canada Post – Expected delivery range 3 – 7 business days, with most parcels delivered within 15 business days.
Please note that we are NOT responsible for lost or missing package if your tracking information shows that it has been successfully delivered. Please review our Refund/Exchange Policy. In order to minimize your risk of package loss or theft, either ship with Flex Address or monitor your tracking number closely and retrieve your package immediately once delivered. Check Canada Post’s service alerts for any COVID-19 delays.
Purolator – There may be a few days delay due to the pandemic. Purolator will release packages with verbal consent. If you need a package for the weekend, we recommend that you order on Tuesday or Wednesday.
*To protect your purchase and to expedite the resolution process, please video the complete unboxing of your package, from opening your package and laying out all items within, just in case there are missing or incorrect products. We strive to minimize errors during order fulfillment but sometimes mistakes happen. Without the unboxing video, we cannot provide any resolution.*
DAMAGED, DEFECTIVE OR INCORRECT PRODUCT
If for any reason the products you have purchased from us are damaged, defective or incorrect, please provide a video to show the product is not working. Include in your video your order number, e.g. a handwritten note of the order number next to the product) and contact us within seven days of receipt of delivery to resolve this problem. Please do not continue to consume the product as we may request you to return the product to us for our review. No refunds/exchange for product if it was damaged or compromised due to customer taking it apart. Resolutions may include store credit, reward points, or reshipment. We want to make it right for you!
If a product has arrived “dead on arrival” (DOA) or has a broken seal you have 48 hours upon receiving the package to notify us. Again, please document via video to provide for our review.
MISSING PRODUCT
If you are missing any product, please provide the video as proof that the product was missing at the time of unboxing (video of the complete unboxing from opening the package to taking out each item and checking them), within 48 hours of receipt. Without the unboxing video, we cannot provide any resolution.
If you are short flowers (or mushrooms, concentrates, etc), please video or photograph the UNOPENED product on your scale so we can see how much you are short. We strive to minimize errors during order fulfillment but sometimes mistakes happen. We will either provide you with a refund via store credit coupon for the missing portion or ship you the missing portion if we still have it in stock.
TO DETERMINE WHAT THE WEIGHT OF YOUR FLOWERS/MUSHROOMS
1) Make sure your scale is calibrated for accuracy. To check, weigh a Loonie—it should be 6.27g.
2) Weigh your flowers/mushrooms in their original unopened package. Refer to the table below for reference on how much the packaging bag and boveda if any weighs. For example, 1 oz of flower in the packaging is 28g + 7.4g = 35.4g. If your flower package is less than 35.4g, please contact us for a speedy resolution.
ITEM
WEIGHT
28g Packaging Bag
8.6 g
14g Packaging Bag
8.6 g
7g Packaging Bag
3.15 g
3.5 Packaging Bag
2.6 g
Boveda – One Pack
1.5 g – 2 g
If you received the wrong product (you ordered it but got something different), please document (e.g video and/or photograph the product to provide for our review. Include in your video/photo your order number, e.g. a handwritten note of the order number next to the product.) and contact us within seven days of receipt of delivery to resolve this problem. Resolutions may include store credit, reward points, or reshipment. We want to make it right for you!
UNWANTED PRODUCT
If you received the right product (you ordered it and got what you ordered) but decided that you no longer want it – unfortunately we do not accept returns for exchange or refund for the following reasons:
After shipping and handling by the end-user, the product quality is already compromised.
Due to the nature of the products, returning products (if they are not properly vacuum-sealed to eliminate cannabis smell) is very risky and subject to parcel seizures.
UNSATISFIED WITH PRODUCT BASED UPON SUBJECTIVE QUALITIES
No refunds on products based on subjective criteria such as taste, color, smell, potency, ash color etc., as these are based on individual experiences, preferences and/or tolerance levels. Unless the product is defective, all sales are final.
PRODUCT MEDICAL EFFICACY
We do not offer medical advice nor guarantee of efficacy of the products we sell. Results are subjective due to individual’s tolerance levels. These products are not intended to diagnose, treat, cure or prevent any medical ailments. Any information on our site is not intended to be substitute for medical advice or treatment and not intended to cover possible uses, directions, precautions or effects of products that we sell. Unless the product is defective, all sales are final.
PARCEL DID NOT ARRIVE
Resolution depends on the information on your tracking number and how it was shipped (with signature required or no signature required).
NO UPDATE/UNDELIVERABLE Once Canada Post/Purolator confirms that your order is undeliverable, we will either refund your order via store credit or reship your order if stock is available.
DELIVERED (but you did not receive)
Signature-Required Parcel – If your tracking number shows Delivered, but there is no signature, we will either refund your order via store credit or reship your order if stock is available. If there is a signature, we consider that as proof of delivery, whether you actually received the package or not. No refund.
No Signature Parcel – We consider ‘Delivered’ on your tracking information as proof of delivery, whether you actually received the package or not. No refund.
Sale and Promotions Policy
SALES DISCLAIMER
All sale offers are limited to in-stock products; no rain checks are available. The offer is not valid on prior purchases or future purchases after the sale has ended.
Promotions have no cash value. Refunds of any portion of the purchase will require equal forfeiture of offer or amount equal to offer. Other restrictions (such as limit per customer) may apply.
We reserve the the right to end or modify any promotion at any time, without notice.
Vape cartridge issues can arise for various reasons, and troubleshooting them can help you enjoy a smoother vaping experience. Here are the most common problems we encounter from High Grade Aid customer and potential solutions:
1. Drawing Oil Instead of Vapor (Oil is cold):
• Issue: The oil is thick and flows like cold honey.
• Solution: Try the hot water fix: put your vape cart in a Ziplock bag. Ensure to squeeze out as much air as possible. Soak the Ziplock bag in a cup of the hottest tap water for about 15 minutes to warm the oil so it’s fluid. Then take it out and shake the cartridge vigorously for 30 seconds.
2. Clogged or Blocked Cartridge:
• Issue: Vapor flow is restricted or non-existent.
• Solution: Check for any clogs or blockages in the airflow channels. Clean the mouthpiece and airflow holes with a cotton swab or a small brush. If the issue persists, it may be that your oil is cold and thick.
3. Burnt Taste:
• Issue: The vapor has a burnt or unpleasant taste.
• Solution: Your vaporizer pen’s temperature is too high or your oil is too cold (or both!). Please prime your oil first and set the pen to the lowest temperature. If your pen doesn’t have another temperature, please use another vaporizer pen that has variable temperature settings.
4. Leaking Cartridge:
• Issue: Vape oil is leaking from the cartridge.
• Solution: Sometimes the manufacturer overfills the cartridge causing some to leak from the hardware. Clean the cartridge and ensure it is properly assembled and tightened. If the problem persists, check for any cracks or damage to the cartridge.
5. Battery Connection Issues:
• Issue: The cartridge is not making proper contact with the battery.
• Solution: Ensure both the cartridge and battery are clean and free from debris. Check the connection pins for any dirt or residue, and clean them with a cotton swab. The ring inside the connector is probably too recessed so that it does not connect with your battery correctly. Using one of those tiny screwdrivers (for fixing glasses) or paperclip, see if you can pry the metal ring out and try your battery again. Here’s a video to demonstrate how it’s done:
6. Cartridge Not Firing:
• Issue: The battery is not activating the cartridge.
• Solution: Check if the battery is turned on and charged. If using a button-operated battery, make sure you press the button while inhaling. If the problem persists, inspect the battery and cartridge connections for any damage.
7. Tip Falling Off:
• Issue: The mouth tip is loose and falling off.
• Solution: Clean the tip and hardware. Apply glue and bond the tip back on. Allow glue to dry and clean mouth piece before vaping.
The above solves 95% of the cartridge issues. Be sure to video you vaping after you try these fixes. Just in case they don’t work, you can send the video/photos to us so we can see and help you find a resolution.
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