Troubleshooting Common Vape Cartridge Problems


Are you having trouble with your vape cartridge? Vape cartridge issues can arise for various reasons, and troubleshooting them can help you enjoy a smoother vaping experience. Here are the most common problems we encounter from our High Grade Aid customers and what you can do to fix them:

1. Drawing Oil Instead of Vapor (Oil is cold):

• Issue: The oil is thick and flows like cold honey.
• Solution: Try the hot water fix: put your vape cart in a Ziplock bag. Ensure to squeeze out as much air as possible. Soak the Ziplock bag in a cup of the hottest tap water for about 15 minutes to warm the oil so it’s fluid. Then take it out and shake the cartridge vigorously for 30 seconds.

2. Clogged or Blocked Cartridge:

• Issue: Vapor flow is restricted or non-existent.
• Solution: Check for any clogs or blockages in the airflow channels. Clean the mouthpiece and airflow holes with a cotton swab or a small brush. If the issue persists, it may be that your oil is cold and thick.

3. Burnt Taste:

• Issue: The vapor has a burnt or unpleasant taste.
• Solution: Your vaporizer pen’s temperature is too high or your oil is too cold (or both!). Please prime your oil first and set the pen to the lowest temperature. If your pen doesn’t have another temperature, please use another vaporizer pen that has variable temperature settings.

4. Leaking Cartridge:

• Issue: Vape oil is leaking from the cartridge.
• Solution: Sometimes the manufacturer overfills the cartridge causing some to leak from the hardware. Clean the cartridge and ensure it is properly assembled and tightened. If the problem persists, check for any cracks or damage to the cartridge.

5. Battery Connection Issues:

• Issue: The cartridge is not making proper contact with the battery.
• Solution: Ensure both the cartridge and battery are clean and free from debris. Check the connection pins for any dirt or residue, and clean them with a cotton swab. The ring inside the connector is probably too recessed so that it does not connect with your battery correctly. Using one of those tiny screwdrivers (for fixing glasses) or paperclip, see if you can pry the metal ring out and try your battery again. Here’s a video to demonstrate how it’s done:

6. Cartridge Not Firing:

• Issue: The battery is not activating the cartridge.
• Solution: Check if the battery is turned on and charged. If using a button-operated battery, make sure you press the button while inhaling. If the problem persists, inspect the battery and cartridge connections for any damage.

6. Tip Falling Off:

• Issue: The mouth tip is loose and falling off.
• Solution: Clean the tip and hardware. Apply glue and bond the tip back on. Allow glue to dry and clean mouth piece before vaping.

The above solves 95% of the cartridge issues.

Still having problems? Be sure to video your issue and contact us at High Grade Aid Customer Support Livechat so we can see and help you find a resolution.